Terms & Conditions

General Safety & Hygiene

This facility maintains a biological collection, which carries a level of inherent risk relating to injuries and diseases to people. Controls have been put into place to minimize and mitigate these risks onsite, however these risks cannot be eliminated. Please act in a courteous, responsible and respectful manner around the facility for your own safety and for the safety of our staff and animals.

Enclosed footwear and appropriate clothing are advised as this is an outdoor facility with potentially uneven surfaces and wet areas. Please also practise good hygiene by properly washing your hands before and after eating, using the bathroom and coming into contact with animals. It is recommended that you do not drink the tap water onsite, as it is unfiltered tank water.

First Aid

To seek first aid please contact facility staff within the Admission Building or Cafe. All injuries or incidents must be immediately reported to facility staff or facility management, and documented.

Emergency Management

In the case of an emergency, please follow all directions given by staff. The emergency assembly point is located in the driveway near the front gate of the facility entry.

Condition of Entry

Park Management maintains the right to refuse entry to this establishment, for any reason.
Park Management maintains the right to ask visitors to leave the facility, if they are in breach of these conditions, with no refund.
Visitors are not allowed to bring any animals onto the property.
Visitors who do not attend pre-booked encounters, experiences, photo opportunities or rides at the allocated time, will not be issued a refund.
External food can be brought into the park; however, it cannot be consumed in the designated café eating areas, these areas are reserved for café patrons.
No fire, BBQ’s or heating elements to be brought into the park.
No rubber balloons, confetti or bubbles to be brought into the park.
Children must always be supervised by an adult.
Visitors must not enter animals exhibits, off display areas, or areas marked as no entry, unless authorized to do so by staff.
Visitors are not to climb or stand on fences, vegetation or any other objects without authorization from staff.
Visitors who damage goods, objects, vegetation, equipment, rides or any other item within the facility will be asked to leave the property, with no refund.
Visitors who harass, chase, torment, tease, provoke or injure animals will be asked to leave the property, with no refund. This could also lead to prosecution for breach of legislation.
Visitors can only feed the designated animal food to our animals. Visitors who feed animals that have a sign saying “Do not feed” will be asked to leave the property, with no refund.
Visitors must follow any specific rules and signage within each section of the facility, whether rules are written or verbal instructions.
If you come into contact with animals do not kiss the animals, also do not lick, suck or put your fingers in your mouth.
Do not touch faeces or soil in animal exhibits.
Smoking, vaping, consumption of drugs or alcohol is not permitted.
Do not litter. Please place rubbish in the bins provided.
You must wear your wristband whilst visiting the facility.
We take no responsibility for lost property.

PLAYGROUND RULES

USE OF PLAYGROUND IS AT YOUR OWN RISK
THIS PLAY EQUIPMENT IS DESIGNED FOR CHILDREN BETWEEN 3-12 YEARS OF AGE
CHILDREN MUST BE SUPERVISED BY A PARENT / GUARDIAN AT ALL TIMES
DO NOT CLIMB ON THE OUTSIDE OF THE PLAY EQUIPMENT
PROPER FOOTWEAR IS REQUIRED
DO NOT USE PLAYGROUND WHEN WET
NO RUNNING, PUSHING OR SHOVING
HAVE FUN AND PLAY SAFE

Farm Biosecurity

VISITORS

A Biosecurity Management Plan (the Plan) applies to this place. Failure to comply with the Plan may be an offence

NSW Biosecurity Act 2015.

PLEASE RESPECT
FARM BIOSECURITY

Please phone or visit the office before entering to obtain a copy of the Plan or to discuss your obligations.

Telephone: (02) 4353 9900

DO NOT ENTER WITHOUT PRIOR APPROVAL

Vehicles, people and equipment may carry weed seeds, pests and diseases